Reporting to Pulmonary Manager and Medical Director, supervises staff in performing a Sleep Center function(s) at multiple sites. Provides administrative oversight over multiple locations. Schedules work, tracks productivity and quality outcomes, and addresses issues with staff and patients. This person is a member of the management team with first line responsibility for hiring, orientation, appraisal, coaching, disciplining, and training staff. Keeps the Sleep employee relations. This position is responsible for the training and performance of the sleep centers staff, technologists, and technicians, and evaluating, purchasing, and maintaining diagnostic and therapeutic equipment. This position organizes and regularly revises training materials and participates in the reviews of medical policies, procedures and protocols. The Supervisor is also responsible for the Sleep Center's AASM accreditation standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Organizes, delegates and coordinates all the daily activities of the Sleep Center.
Maintains and supervises staff in the appropriate and consistent cleaning/sterilization of equipment, accessories, and work areas.
Coordinate staff technician and technologist competency check-offs and continuing education and training.
Hires, orients, and trains staff. Conducts performance appraisals, coaches and disciplines staff. Ensures work expectations, DMG and Practice policies are communicated and responsibilities are understood. Seeks guidance and support from the Pulmonary Practice Manager.
Ensure all center's personnel have been trained in infection control and basic CPR.
Monitors and maintains center's productivity. Responsible for assessing work against expected outcomes: productivity, quality, timeliness. Tracks and trends work outcomes. Recommends improvements in work processes.
Maintains standards in accordance with American Academy of Sleep Medicine regulatory requirements.
Coordinates customer needs assessments, meeting quality standards for services, evaluation of customer satisfaction, and quality improvement process.
Participates in the center's marketing and public education.
Performs Polysomnographic Technologist duties as required.
Ensures all the Center's policies, procedures, and protocols are in writing and current.
Patient Satisfaction: Responds to patient complaints and works to resolve. Appropriately involves the Practice Manager if resolution cannot be reached.
KNOWLEDGE SKILLS AND ABILITIES:
Knowledge of normal cardiorespiratory, neurological, and sleep physiology.
Strong organizational, verbal, and communication skills.
Demonstrate significant work ethic through a positive, motivated attitude.
Ability to adapt in rapidly changing environment.
Ability to understand complex relationships.
Good computer skills.
EDUCATION and / or CERTIFICATION/LICENSURE:
Associate's degree required
Graduate of a Polysomnographic Technology Program required
A minimum of one (1) year of experience in a supervisory or lead capacity in a sleep center required; Three (3) years preferred
A minimum of two (2) years of experience as an RPSGT required; Five (5) years preferred
Internal Number: 18-1044
About DuPage Medical Group
ABOUT DUPAGE MEDICAL GROUP
Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. DuPage Medical Group is the largest independent, multi-specialty physician group in the state, providing physician-directed healthcare focused on quality, efficiency and access. Our team is comprised of more than 600 experienced physicians and 4,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day. We seek candidates who can help fulfill our mission to enhance the well-being of the patients we serve by providing the highest quality medical care available.