Registered Polysomnographic Technologist (RPSGT) After-Hours Application Support Specialist
The Registered Polysomnographic Technologist (RPSGT) After-Hours Application Support Specialist provides after-hours product support and software testing for Cadwell medical instruments. The position will work 7 X 12 shifts every two weeks. The shift will include 3 nights per week plus trade off working on Saturday night every other week. The After-Hours Application Support Specialist is responsible for all incoming support calls during night shifts, providing software testing for the software development team, and creating technical documentation. This is a home-office based position.
Key Functions / Responsibilities:
Provides after-hours customer support through product operations, introductory functional training, product information, telephone support, and other services in support of equipment configuration and operation
Communicate solutions/resolutions/answers in a timely manner
Make customer follow-up calls
Provide testing support for the Cadwell software development team during low call volumes
Update help files as product operations and/or features change
Develop expert level knowledge of the Cadwell product lines
Continue to be clinically knowledgeable and competent and maintain license credentials
Other job duties as requested, directed, or assigned
Education / Experience:
Associates or Bachelor's degree in Polysomnographic Technology from a CAAHEP accredited program required
Minimum of one year working in direct patient care in a Sleep Disorders Lab required
Registered Polysomnographic Technologist (RPSGT) in good standing with the Board of Registered Polysomnographic Technologists (BRPT) preferred
Skills / Job Knowledge / Abilities:
Computer proficiency is essential
Working knowledge of Windows in a networked environment is a plus
Requires excellent oral and written communications skills
Ability to accurately assess customer needs and provide consultative solutions
Have a pleasant, friendly style
Willingness and understanding of how to build a long-term relationship with the customer
Ability to handle complaints professionally
Skilled in problem analysis and resolution
Requires the following physical activities: standing, walking, sitting, bending, stooping, squatting, reaching, pushing, pulling, finger dexterity, talking, hearing, visual acuity, and lifting and carrying up to 20 pounds
Please include resume with all applications.
Telecommuting is allowed.
Internal Number: 1
About Cadwell Laboratories
Helping you help others
John Cadwell, BSEE, MD saw a need for innovative and reliable neurophysiology instruments during his residency at the University of Washington School of Medicine in Seattle, Washington, USA. John used his experience in electrical engineering and medicine to design the world’s first microprocessor-controlled EMG instrument.
John partnered with his brother, Carl Cadwell, DDS, and together they formed Cadwell in 1979. Throughout the years, Cadwell has grown its neurodiagnostic offerings into EEG, IONM and PSG.
Today, we employ more than 110 people at headquarters, who contribute to research, hardware design, software design, assembly, marketing, distribution, sales support, and customer support. We also have a network of sales and support representatives in the USA, and a growing international team based in China, Singapore, and the Netherlands.
Made in the USA
Cadwell is proud to design, source, manufacture and support our American-made neurodiagnostic solutions.