Career Center

About WakeMed:
WakeMed Cary Hospital provides exceptional patient care to the residents of Cary, N.C., and the surrounding area. This full-service community hospital has 178 inpatient beds and is part of the WakeMed Health & Hospitals system. The only hospital in western Wake County, Cary Hospital offers an array of services including: surgical services; Women's Pavilion & Birthplace; intensive care; general medical and surgical nursing care; telemetry monitoring unit; cardiac and vascular catheterization labs; centers for advanced gastrointestinal, chest pain and sleep; inpatient rehab and outpatient specialty rehab services; and outpatient ancillary services. Additionally, the hospital's 24-hour emergency department is backed by WakeMed Children's Hospital and Wake County's only Level I WakeMed Trauma Center in Raleigh.

Cary Hospital is accredited by The Joint Commission, certified by The Joint Commission as an Advanced Primary Stroke Center and has received accreditation in Chest Pain from the American College of Cardiology. WakeMed Cary Hospital is accredited as a Comprehensive Center for bariatric surgery by the American College of Surgeons (ACS) Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP), in partnership with the American Society for Metabolic and Bariatric Surgery (ASMBS).

WakeMed Health & Hospitals is headquartered in Raleigh, N.C., which is ranked nationally as one of the top 10 best places to live for quality of life and is located just two hours from the beach or three from the mountains. The area has been named one of the fastest growing areas in the country and is located just minutes from the famous Research Triangle Park.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that promotes the valuing of differences, respect for people and cooperativeness among our diverse workforce. WakeMed does not discriminate against any employee or applicant in any terms or conditions of employment. All applicants/employees are considered for employment, transfer, promotion or training without regard to race, religion, color, gender, gender identity/expression, genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Patient Accounts Representative is responsible for providing comprehensive registration for customers presenting to the Emergency Department with medical emergencies. Prioritizes workload in a fast-paced environment, delivering unsurpassed customer service to patients and families in stressful situations. Responsibilities include maintaining visible position in Emergency Department lobby, greeting arriving patients, gathering pertinent data for proper patient identification, placing identification band on patient, and maintains regulatory compliance. Engages the triage nurse immediately for patients presenting with cardiac complaints, stroke symptoms, and other emergencies. Responsible for collecting financial and demographic information, verifying active insurance for maximum reimbursement, obtaining signatures for general consent, and scanning documents into the electronic medical record.

Experience Requirements:
1 Year Patient Registration Required - And 1 Year Customer Service Preferred

Education Required:
High School Diploma or Equivalent Required - And Associate's Degree Business Administration Or Related Field Preferred

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
Every other weekend 11:00pm-7:30am

Weekend Requirements:
Every Other

Call Requirements:
Yes