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Medical Office Associate I, Per Diem - AMG Pulmonology Allergy & Sleep - Specialty Call Center - Summit
Accountabilities: The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed. Manages incoming phone messages (80-140 calls per day) Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments. Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential. Interviews patients for case histories prior to appointments. Schedules and coordinates appointments. Accurately updates and m
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