Job Description

Accountabilities:

The MOA is part of a team that assists the internal call center (located at our Cedar Knolls and Summit locations), scheduling patients and assisting where needed.

• Manages incoming phone messages (80-140 calls per day)
• Assists with Internal Call Center Operations such as appointment scheduling, routing calls to appropriate teams within the EPIC EMR system, triaging patient symptoms to assist with prioritizing urgent appointments.
• Exceptional customer service skills, the ability to work in a team environment and the ability to multi-task is essential.
• Interviews patients for case histories prior to appointments.
• Schedules and coordinates appointments.
• Accurately updates and maintains patients' health records.
• Verifies insurance coverage and assists the billing department with processing claims.
• Communicates test results to patients when directed by physicians or nursing professionals.
• Ensures contacting patients regarding appointments, answering billing questions.
• Assists patients with re-scheduling appointments and other scheduling issues.
• Performs other related duties as assigned.
• Work with highest confidentially and abide HIPA compliance

Qualifications

Required:

• High School diploma or GED

Preferred:

• EPIC experience preferred
• Computer Literacy preferred
• HS Diploma or equivalent
• Associates degree in Medical Office Management, Business, or related field.
• 3+ year of experience in a medical office environment or relevant area.
• 2+ years' administrative experience